Contact your local Financial Counsellor

Financial counselling services are free, confidential and non-conflicted.

Financial counsellors are community workers who act without conflict of interest. They work as negotiators and advocates on behalf of people experiencing financial hardship who are unable to pay their debts.

They are skilled professionals who follow a Code of Ethic Practice to deliver best the outcomes for their clients.

Financial counselling services are funded by state and federal government and donations.

When to contact a Financial Counsellor

If you are experiencing financial hardship and are unable to pay your debts.

infoImportant things to know

Free and confidential

Financial counselling is free and confidential.

How to contact a Financial Counsellor

You can find a Financial Counsellor on the Financial Counsellors’ Association of NSW, Inc. (FCAN) website.

You can also call the National Debt Helpline on 1800 007 007 Monday to Friday, 9:30am-4:30pm.

For more information, go to the National Debt Helpline website.

What to do

Collect your fines together

  • Group your fines together by stage (penalty notice, penalty reminder notice, overdue fine) or organise them by due date: put the most urgent on the top of the pile
  • You can also get details about your fines from Revenue NSW.

Collect supporting information

If you have other information that proves that you shouldn’t have got some of your fines, collect that too. It may be things like:

  • Proof that you weren’t the driver/responsible person of your car when the fine was issued or that you haven’t committed the offence
  • A doctor’s letter proving that you have a special circumstance that means you shouldn’t have got the fine 
  • A letter from a social worker explaining what your situation is
  • Bank statements or evidence of your income
  • Other evidence that means you can’t pay the fine

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cautionPlease don’t ignore your fine

If you do not take action by the due date you may pay more and be stopped from driving or using your car.