Contact your health insurance provider
If you hold private health insurance at the time of service you do not need to pay NSW Ambulance fees.
You can lodge a health fund exemption and this information will be provided to NSW Ambulance.
You can apply for a health fund exemption using myAmbulanceFees and this information will be provided to NSW Ambulance.
Some health fund providers require you to complete a claim form and provide a copy of your ambulance invoice before payment can be made on your behalf.
If you have received an ambulance fee in NSW
Late fees and further costs
You will get a debt recovery fee of $65 if you fail to lodge your exemption by the due date of the debt notice. Health funds will not cover debt recovery fees.
For a list of registered health insurers, go Health Insurers on the Private Health Insurance Ombudsman website.
If you have a question about your overdue ambulance fee you can call Revenue NSW on 1300 138 118 or +612 7808 6940.
For more information about why you have been charged, go to Accounts & Fees on the NSW Ambulance website.
If you’re exempt from the fee or covered under your private health insurance, you need to Request an exemption.
You should speak to your health insurance provider to see if you need to complete a claim form and provide a copy of your invoice.
Lodge a health fund exemption using myAmbulanceFees and this information will be provided to NSW Ambulance.
For more information, go to Request an exemption on the Revenue NSW website.
If you don’t think you should pay the debt notice or overdue notice, you should call LawAccess NSW for legal help on 1300 888 529.
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