Contact NSW Ambulance

If you do not pay the invoice from NSW Ambulance by the due date, Revenue NSW will issue an overdue notice and collect payment on their behalf.

NSW Ambulance provides medical care and transport to patients. 

If you get treatment and/or transport from NSW Ambulance, you will need to pay a fee for this service unless you are exempt from payment. 

Ambulance fees are based on a call out charge plus a per kilometre charge. Kilometres are based on the round trip between the ambulance station, pick up address, destination and return to the ambulance station.

When you get an invoice from NSW Ambulance you must:

  • pay the invoice by the due date or
  • lodge your pension or health fund exemption.
When to contact NSW Ambulance

If you get an Ambulance fee in NSW

infoImportant things to know

Late fees and further costs

If payment is made after the due date of the debt notice, more costs may apply. When you pay an overdue fee, you must include the late fees in your payment. If you do not pay the invoice from NSW Ambulance by the due date, Revenue NSW will give you an overdue notice and collect payment on behalf of NSW Ambulance.

How to contact NSW Ambulance

You can call the NSW Ambulance Customer Service Centre Enquiries on 1300 655 200. They are open from 8.30am to 5pm, Monday to Friday (excluding public holidays).

You can also email them at

What to do

Contact Revenue NSW

If you have a question about your overdue ambulance fee you can call Revenue NSW on 1300 138 118  or  +612 7808 6940.


Visit NSW Ambulance website

For more information about why you have been charged, go to Accounts & Fees on the NSW Ambulance website.


If you have private health insurance

If you’re exempt from the fee or covered under your private health insurance you need to Request an exemption.

For more information, go to request an exemption on the Revenue NSW website.


Contact LawAccess

If you don’t think you should pay the debt notice or overdue notice, you should call LawAccess NSW for legal help on 1300 888 529.

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cautionPlease don’t ignore your fine

If you do not take action by the due date you may pay more and be stopped from driving or using your car.